Northern Rail Chaos Compensation
A scheme to compensate customers affected by this year’s rail chaos in northern England has been announced. The scheme allows passengers to claim beyond the normal Delay Repay scheme. The amount of money you may able to reclaim varies according to how much the route travelled was affected.
Passengers must have evidence of travelling on at least 12 days in a 28-day window for the most disrupted routes, and three days in a seven-day window for the second tier of routes.
The scheme was originally limited to season ticket holders, but it has been brokered with Transport for the North to include anyone who travelled during this period (you need proof) and covers disruption before and after timetables were changed on May 20.
If you believe you have a cause for compensation, visit the rail company’s website for more information. Claims can be submitted from October 9 2018 for eight weeks.
Transport Focus chief executive Anthony Smith said: “We have long made the case that regular passengers – such as part-time workers – affected by timetable disruption deserve compensation.
“Widening compensation to non-season ticket holders who travel regularly is a welcome step in rebuilding passengers’ trust.
“It’s now important that train companies actively encourage passengers to claim and make it both quick and easy to do so.”