Children Emptied Parents' Bank Account on FIFA - Debt Assist UK

Children Emptied Parents’ Bank Account on FIFA

By 9th July 2019News
FIFA Ultimate Team

Children Emptied Parents’ Bank Account on FIFA

Four children cleared the family bank account, after spending almost £550 in three weeks buying ‘player packs’ on the FIFA video game on the Nintendo Switch.

The father of the children, Thomas Carter, had initially bought a pack for the popular Ultimate Team on FIFA – a game where you buy players from packs, but you don’t know who you are going to get until you have opened them.

Mr. Carter admits to not taking full precautions to limit access to his Nintendo account: Not using a PIN, and having it connected to an old email address. “I just never thought they would do it, “ he said.

“You pay £40 for the game, which is a lot of money in itself, but then the only way to get a great team is essentially by gambling,” he said, referring to online play.

“They spent £550 and they still never got their favourite player, Lionel Messi.”

He only realised what had happened when his card was declined elsewhere due to insufficient funds in their account.

“quite ethical and fun”

In June, Kerry Hopkins, the vice president of EA games, told British MPs that so called ‘loot boxes’ were “quite ethical and fun”, comparing them with Kinder Eggs, Hatchimals and LOL Surprise.

“We do think the way that we have implemented these kinds of mechanics – and Fifa of course is our big one, our Fifa Ultimate Team and our packs – is actually quite ethical and quite fun, quite enjoyable to people,” she said.

Prof Andrew Przybylski, director of research at the Oxford Internet Institute, said more data was needed in order to assess the impact of loot box-style purchases.

“Loot boxes and in-app purchases present parents with a new frontier of challenges,” he told the BBC.

“Though loot boxes look like gambling, we won’t know what their effects are until these companies start sharing their data with independent scientists.

“There isn’t good evidence it is gambling, but the very fact we don’t have hard data should be a concern.”

How to activate spending controls

  • Xbox One: select the Xbox symbol button on the controller.
    Go to the Systems menu, then follow the pathway settings/account/sign-in, security and passkey.
    Select “change my sign-in”, scroll right to “customise” then “ask for my passkey to make purchases”.
  • Nintendo Switch: log-in using the parental account, click “family group” and select each family member’s log-in that you wish to restrict.
    Click “restrict spending in Nintendo e-shop” to disable purchasing and hit save.
  • iPhone or iPad: activate Screen Time on the device.
    You will need to set up a separate parent passcode.
    Then go to Content and Privacy Restrictions, activate “content and privacy”, go to iTunes and App Store Purchases and set to “don’t allow”.
  • PS4: you must set up a separate account for your child.
    The monthly spending limit is automatically set at zero.
    Sony says it will not refund purchases made from adult accounts.


  • Pay attention to your bank account. This could have been stopped before the three weeks.
  • Set up the parental controls for your consoles. More and more games are included in-game purchases, and it’s very simple to buy them. This goes for your phone, tablet and computer too. Once a card is connected to an account, it’s very easy to spend without realising.
  • Ensure that your contact details are up to date. You are emailed after each purchase, so you are aware of what you are spending.
  • Talk to your children. This can be a great time to talk to your children about the value of money, and being careful online.