Financial Help

Spending Soars on Payday!

By | Financial Help, News

Spending Soars on Payday!

A new survey has revealed that a third of people double their non-essential spending on payday.

Post Office Money ran a survey that found that people not only spend much more than they need to on payday, but they were also likely to ‘font-load’ their spending, meaning they spend at the start of the month.

Unfortunately, this feeling of wealth doesn’t last, with many people admitting they are struggling by the end of the month. 20% of people have said they dip into their savings to cover costs toward the end of the month.

Ross Hunter, head of product at Post Office Money said: “Saving can be hard, as anyone who has tried to stick to a budget knows.
“However, realising what can trigger your unconscious spending can give you back control and help improve your long-term savings potential.”

One of the biggest triggers was said to be ‘scrolling on their mobile’, coming in second and third were ‘having a bad day’ and ‘feeling stressed’. 10% of people questioned admit they find it hard to browse online without spending money.


Personal Insolvencies in Scotland on the Rise

By | Financial Help, News

Personal Insolvencies in Scotland on the Rise

In 2018-19, the number of personal insolvencies in Scotland rose by 5%.

It is reported that there were 4,862 ‘awards’ of bankruptcy (sequestration) in Scotland and 7,917 protected trust deeds (PTDS) There was also a rise in the approvals of the debt arrangement scheme (DAS).

The Scottish government’s business secretary Jamie Hepburn said the figures highlighted “the challenging economic times we are facing with more Scots experiencing increased financial pressures”.

He added: “The ongoing uncertainty around EU exit, alongside the challenges of the roll-out of Universal Credit, bear much of the blame.

“In this climate it is more important than ever that people encountering financial difficulty seek early advice and the appropriate solution.

“It is welcome to see an increase in the number of Scots accessing the Scottish Debt Arrangement Scheme which helps them to pay back their debts. Recent reforms to the scheme will also allow more individuals in Scotland to benefit from this initiative going forward.

“The Scottish government urges those in financial distress to obtain money advice at the earliest possibility in order to take control of their finances and ensure the right debt solution is found to suit their circumstances.”


16% Rise in Problem Bailiffs

By | Financial Help, News

16% Rise in Problem Bailiffs

Citizens Advice has recently reported a sharp rise in the number of people who are seeking help with “bailiff-related issues”.

The numbers reported to Citizens Advice are shocking, with more 103,000 reported problems for 12 months up to March 31 this year. Not even mentioning that this is a 16% rise on the year before, the worrying aspect is that this is what is reported to Citizens Advice, meaning the number is MUCH higher.

“These figures are disappointing and reveal the harsh reality for people in debt,” said Gillian Guy, chief executive of Citizens Advice.

At Debt Assist we can see that this increase is part of a wider-ranging problem with household debts. As we reported earlier in the year, one-in-three people in the UK are struggling to repay their household bills, and this often leads to bailiff action. Unfortunately not all bailiffs follow the rules; One-in-six reported incidents involved bailiffs “threatening to break in, or unlawfully doing so.”; Other worrying issues included bailiffs charging excessive fees and refusing to set up affordable repayment plans.

A Ministry of Justice spokesperson said: “There is absolutely no excuse for aggressive bailiff tactics, which is why we’re examining the case for an independent regulator as part of our call for evidence.”

Around 30% of people who have debt on their household bills have dealings with debt collectors and enforcement agents (bailiffs). Fortunately there may be something you can do about it.

IVAs Supercede Bailiff Action

An individual voluntary arrangement (better known as an IVA), is a legally-binding financial solution, whereby your creditors agree to an affordable repayment schedule. As it’s legally binding, bailiffs cannot intervene in order to recover the debts.

This means that if you are currently on an IVA, if bailiffs should come to your property, you can simply tell them you’re on an IVA (they’ll usually want to talk to us) and there is nothing more they can do.

For more information on IVAs, or any other debt solution, contact our award-winning advisers today. There is no fee for our help, and no obligation to use any of the debt solutions we may suggest to you (but we think you will). Simply complete the short form below and we’ll get back to you!


Bills Just Got More Expensive

By | Financial Help, News

Bills Just Got More Expensive

From April 1st your household bills got that little bit more expensive.

Often referred to as National Price-Hike Day April 1st is the date when many price increases came into effect around the UK. From water and energy bills, to medical prescriptions, you’re likely to pay more in 2019. It has been estimated in some circles to cost the average householder an extra £240 per year!

Phone Bills

The major phone providers are going to increase their prices by around 2.5%. This includes O2, Three, Vodaphone and EE.

Sky TV Bills

Sky TV have said that they will increase the prices for TV and broadband by £1 or £2 a month (averaging at £3.50). So it will increase your bill by about £42 per year!

Energy Bills

If you are on a standard variable tariff for your energy bills, expect to be hit hard. 36 suppliers are increasing (or already have done) their prices by over 10%!

Water Bills

The average household will see their water bills rise by up to 2%.

Council Tax

This is the second highest council tax increase in a decade, meaning that the average UK household will be paying £78 more this year.

TV Licence

Your TV licence fee will increase by £4.

NHS Prescriptions

The NHS prescription fee will increase by 20p, taking the cost up to £9.

Household Debt Problems

Although (most of) these are only slight increases, they all add up, pushing many households who are struggling to repay their household bills over the edge. If you are struggling to repay your household bills, contact our trained advisers for no-obligation help and advice.


Real People, Real Stories

By | Financial Help, News

Real People, Real Stories

41% of men in England, Scotland and Wales, aged 20-59, do not seek support as they prefer to solve their own problems. This is according to a new survey from the Samaritans. This is backed up by our own data; almost twice as many women reach out to us for help with their debts than men (65% to 35%).

As a result of the data, Samaritans launched a campaign called Real People, Real Stories. The campaign sees men who have overcome tough times share their stories to encourage men, who are most at risk of suicide, to seek help by contacting Samaritans 24/7 free on 116 123 or

Paul McDonald, Executive Director of External Affairs at Samaritans, said: “We didn’t want to create just another awareness campaign. We wanted something authentic and emotive from men who have been through tough times, sharing their really powerful, positive and hopeful stories to encourage other men to seek help before they reach crisis point.”

“Our survey results found that although 78% of men aged 20-59 say it’s okay to admit you’re not feeling okay, many still avoid speaking out when they’re finding life tough. A quarter (25%) felt their problems weren’t important enough to warrant calling a helpline, which is one of the reasons this awareness campaign is so important.”

The survey found that some of the main reasons why these men find life tough and struggle include debt or financial worries (36%), relationship breakdown or family problems (30%), loneliness or isolation (29%) and job loss or job-related problems (25%).

Real People Real Stories

Suicide is the biggest killer of men under 50, with men aged 20-59 at the biggest risk of suicide. Our new awareness campaign in partnership with Network Rail shares real stories from men who have been through tough times, encouraging other men to seek help when they need it. #RealPeopleRealStories 📱 116 123 📧

Posted by Samaritans on Monday, 18 March 2019

If you’ve stopped doing things you usually love, you’re tearful, not eating or sleeping properly, drifting from people close to you, taking alcohol or drugs to cope or self-harming, then please talk to the Samaritans today, or someone you trust.

Call them on 116 123 or email them at

Struggling to Cope?

Signs to look for:

  • Lacking energy or feeling tired
  • Feeling exhausted all the time
  • Experiencing ‘brain fog’, find it hard to think clearly
  • Finding it hard to concentrate
  • Feelings restless and agitated
  • Feeling tearful, wanting or cry all the time
  • Not wanting to talk to or be with people
  • Not wanting to do things you usually enjoy
  • Using alcohol or drugs to cope with feelings
  • Finding it hard to cope with everyday things and tasks
  • Experiencing ‘burn out’

If you don’t see what you’re feeling on this list, please still get in touch.

And if you do think these symptoms sound like you, or someone you know, please still get in touch with the Samaritans on 116 123 or at

They can also help if you are worried about someone else too.

Samaritans Debt Help

Problem Gamblers 15 Times More Likely To Commit Suicide

By | Financial Help, News

Problem Gamblers 15 Times More Likely To Commit Suicide

People with gambling problems are 15 times more likely to commit suicide.

A recent report from academics at Lund University in Sweden, conducted the largest study of its kind, and found “a significantly elevated risk of suicide among participants compared with the general population over an 11-year period.”

The study found that the suicide rate of men, aged between 20 and 49, increased 19 times if they had a gambling problem. This reduces slightly to 15 times when looking at men and women across all ages.

It has been said that if the figures were applied to the UK, then gambling would account for around 550 suicides a year (or more than ten per week).

“This research confirms the high number of gambling-related suicides that Gambling with Lives families brought to public attention after the deaths of our children,” said Charles and Liz Ritchie, who founded the charity after their son Jack took his own life aged 24 following a gambling addiction.

“The lack of recognition of the scale of this problem has been shocking and we call on the government to take immediate action to save lives.”

Gambling and Debt

Click here for more


GamStop is a free service that lets you put controls in place to restrict your online gambling activities. You will be prevented from using gambling websites and apps run by companies licensed in Great Britain, for a period of your choosing.

Learn More

Useful Contacts

Call GamCare on 0808 8020 133 8am – midnight or visit their website at

Talking to people in a similar position is a great way to help yourself. Support groups such as Gamblers Anonymous or SMART Recovery can help put you in touch with people to help keep your gambling under control.

Gambling with Lives – Supporting families bereaved by gambling. Raising awareness of the dangers of gambling. Call 07864 299158.

Samaritans – For Everyone – 116 123
Campaign Against Living Miserably – For Men – 0800 585858
Papyrus – Under 35 Year Olds – 0800 068 41 41

Anders Hakansson, professor of addiction medicine at Lund University and a psychiatrist in a gambling disorder unit, stated, “The causes [of suicide] are very likely to be multi-factoral but it’s likely that some will contribute more than others.”

He said it was hard to isolate the role played by gambling, citing co-morbidity, which refers to the existence of multiple overlapping factors that may be present in subjects who take their own life.

For instance, if a subject was diagnosed with depression as well as a gambling disorder, the likelihood of suicide increased even further but the risk did not appear to rise if substance misuse was added.

He said: “It’s not difficult to argue that gambling contributes very strongly to suicidal thinking, especially when debts are so severe that suicide becomes part of the solution a person thinks about in that kind of crisis, with the feeling of what you have caused to your family members.”

If you are struggling with gambling, please contact the Samaritans on 116 123 or email, then read our Gambling and Debt page for more information.

XBox One X on BrightHouse

By | Financial Help

XBox One X on BrightHouse

We’ve recently had a client who was paying for an XBox One X through BrightHouse. When we looked into it, what we found was shocking.


Xbox One X. 1TB. Forza 7 & Horizon 4 Bundle

  • Product Price: £606.44
  • Weekly Payment: £9.75
  • Number of Weeks: 130
  • APR: 99.9%
  • Total Payable: £1,267.50

Currys – PC World

Xbox One X. 1TB. Forza 7 & Horizon 4 Bundle

  • Product Price: £379.00
  • Monthly Payment: £14.56
  • Number of Months: 36
  • APR: 24.9%
  • Total Payable: £524.16

Firstly, I will say that £10 a week for an XBox One, sounds like a great deal. However, when you look a little closer, the total repayment of £1,267.50 is scandalous! You can buy THREE of the same product from Currys (and this isn’t an advert for Currys, there are probably cheaper deals than this out there. Shop around)! Even if you take out credit at Currys, it works out an amazing £743.34 cheaper!

On top of that, even the basic product price from BrightHouse is more expensive than Currys’ price after interest is added on.

Prices correct as of 21-02-2019.

In Short…

We understand that there are sometimes situations when companies such as BrightHouse are needed, and we’re not here to tell you the obvious that £500 is less than £1,200. However… if you genuinely NEED something, please shop around, and look at the long-term cost.

Money Worries Affecting Workplace Performance

By | Financial Help, News

Money Worries Affecting Workplace Performance

The inaugural Close Brothers Financial Wellbeing Index shows that 39 percent of employees worry about money ‘always’ or ‘often’, with younger workers the most affected.

The report shows that money worries are affecting more than 77 percent of employee’s working productivity, which obviously has a massive impact on companies nationwide.

Jeanette Makings, head of financial education at Close Brothers, said the problem was a “bottom line issue” that businesses needed to start acting on.

“If an employee is worried about money, they don’t park that worry in the umbrella stand at the door. It impacts their decision-making functionality, and they might use work hours to take care of issues, or take time off work. It starts to impact their overall health,” she said.

“All those factors and more mean businesses are not getting the best from their employees. This is a bottom-line issue [and] doing nothing is no longer an option.”

So-called ‘millennials’ are the most affected, with 87 percent admitting worrying about money whilst at work. Of those aged between 35-54 the figure drops slightly to 72 percent.

The same survey also surveyed more than 1,000 employers, and they found that most businesses “dramatically overestimate” their employee’s financial wellbeing. This is despite almost a quarter noting reduced productivity as a result of money-related stress. Other effects that money worries can have on productivity include; loss of talent, higher short-term absences, higher long-term absences, reduction in retirees, and higher healthcare costs.

“Despite the growing awareness of the need for workplace financial wellbeing, organisations seem to be struggling to find clarity, transparency and meaningful measurement on this issue,” said Makings. She said businesses were well placed to improve employees’ financial wellbeing, as they were able to provide better value for money on benefits than an individual and could distribute financial education, advice and investment solutions.

Is the worry and stress of debt getting you down? Is it having a negative impact on your work and home life? Read our Debt and Stress page for more information.

Are You An Employer?

Are you an employer? Contact us now to find out how we could help your staff with their debt worries.

Almost A Third Of People Struggle To Pay Their Bills

By | Financial Help, News

A Third Of People Struggle To Pay Bills

According a recent report from United Utilities, 3-in-10 people struggle to pay their bills in the North West of England.

Louise Beardmore from United Utilities, said: “This can be a particularly challenging time of the year for many families in the North West.

“While it’s very timely to discuss and raise issues around affordability on Blue Monday, it’s also something that needs ongoing attention. We are therefore launching the North West financial hardship hub, which is the first of its kind in the country, and will be a valuable new resource for the money advice community in our region.”

She added: “This is the second Affordability event we have organised. From our point of view, if customers are struggling with water bills, they are likely to be struggling to pay most of their household bills.

“It can be difficult for a single organisation to make a widespread difference and we believe that a collaborative regional partnership can go way beyond what any one organisation could do alone.

“We are proving this with the launch of the North West Hardship Hub, which has been created following the collective outcome of last year’s event.

“Our new research worryingly found that more than one in four people did not speak to anyone about their recent financial hardship, so we want everyone living in the North West to know help is out there. The hub gives the region’s money advice community the tools to help pinpoint the right support for the people who come to them for help.”

Struggling To Pay Your Bills?

If you are struggling to pay your bills, talk to our trained advisers. There is no cost in talking to us and you are under absolutely no obligation to use any of the solutions we may suggest to you. Our friendly advisers are experienced and non-judgemental.


Record Debt Levels

By | Financial Help, News

Record Debt Levels

UK households now have an average of £15,385 of unsecured debts!

This shocking figure comes from a recent TUC survey, the trade union body suggests this rise is due to a combination of austerity and wage stagnation in 2018. This figure is likely to not be entirely representative however, as the TUC included student loans in these figures, and this is a different kind of debt in that you only repay it when you can afford it, and it has no effect on your credit rating or ability to obtain further credit. The Bank of England places the average debt at around half the TUC’s amount.

The research also found out that on average, workers are expected to start the year with £252 debt left over from the festive period, with the majority of people unable to repay even this debt until May!

Know Your Balance

The first step to gaining control over your finances is knowing exactly how much money you have in your account at all times.


Write down all the money you bring in and take away essentials such as rent/mortgage, utility bills and food. If you have money left over, then you can plan what else you can spend. If you have nothing left over, look at ways you could cut costs.

Pay Off More Than The Minimum

If you are repaying a credit card, try to repay more than the minimum amount.

Highest Interest First

If you have multiple cards, try and repay the ones with the highest interest rate first.

Get Advice

If you’re struggling month after month, and see no sign of light at the end of the tunnel, contact Debt Assist today.