Terms of Use

DebtAssist.co.uk (“the Website”) is operated by, and is a trading style of, Assist UK Group Ltd., registered in England and Wales, Company Number 09687867.

Your use of this website is subject to the terms and conditions that follow. Please read them carefully. By proceeding to browse and use this website you are deemed to have agreed to comply with and be bound by these terms and conditions, which together with our Privacy Policy govern Debt Assist UK Ltd’s relationship with you with regards to your use of this website. If you do not agree with any of these terms and conditions please leave this website immediately.

These terms and conditions apply to your use of every part of this website. Separate terms and conditions will apply to any website accessible via a hyperlink from this website. Please note that this website is intended for visitors to the website in the United Kingdom only. This site is not applicable to visitors who are residents of other countries as the law in other countries may restrict the distribution of the information available on this website. To avoid doubt, none of the information on this website constitutes an offer to contract in any country in which it is available including the United Kingdom.

Third Party Companies

After completing the form on our website, we may introduce you to third-party companies who we think may be able to help you. While we are careful about working only with reputable companies, this introduction is made in good faith only. We can make no warranties nor assume any responsibility for the quality of the service offered by any of the third-party debt relief companies we introduce you to.

Alterations

Assist UK Group Ltd. reserves the right to amend these terms and conditions at any time and from time to time. If these terms and conditions change in any way, we will post an updated version on this page. Amendments to these terms and conditions will apply to your use of this website and by continuing to use the website after such changes you are deemed to have agreed with these amendments.

Assist UK Group Ltd. also reserves the right to remove or cease to supply any information or service contained on this website. In the event that removal takes place we shall not be liable to you in any way whatsoever for this removal.

Prices and details of services posted on this website are subject to change at any time without notice. All services are subject to availability and we give no guarantees in this regard.

Availability and Access

Assist UK Group Ltd. tries to ensure that this website access is uninterrupted and error free. However, due to the nature of the internet the website is provided on an “as available” basis. Assist UK Group Ltd. will not be liable if for any reason the website is unavailable at any time for any period. Assist UK Group Ltd. will not be liable for loss or damage arising if this website becomes unavailable or is suspended for any reason.

Copyright and Intellectual Property

Unless otherwise stated, the rights in the information, documentation, designs, pictures, logos, photographs and other content of this website are owned by or licensed to Assist UK Group Ltd. They are protected by copyright, trademarks and other intellectual property rights. You must not use any material on this website in any way that infringes the intellectual property rights in it.

You may view, download and print individual pages or documents from this website which you may then use, copy or reproduce for your own internal non-profit making purposes, provided you keep intact any copyright and other proprietary notices. However, under no circumstances are you permitted to download, copy, reproduce, modify, redistribute, republish, display, post, transmit or extract any part of this website with a view to profit or gain. In addition, you must not sell or distribute any of the material on this website to third parties, whether for monetary payment or otherwise.

If you copy, download or print any part of this website in breach of the terms and conditions, your right to use this website will cease immediately and you must return or destroy any copies of the materials you have made.

Data Protection

Any personal information supplied by you to by Assist UK Group Ltd. will be processed in accordance with the provisions of the Data Protection Act 1998 (as amended). If you supply personal data via this website, you will be told how this data will be used at that point. Through your use of this website, you agree that personal information that is provided will be dealt with according to our Privacy Policy. If you have any questions regarding the Data Protection Act 1998 or Assist UK Group Ltd.’s Privacy Policy, please contact Assist UK Group Ltd. on 0800 029 3992 or email help@mydebtassist.com.

Monitoring

Subject to the terms of our Privacy Policy, Assist UK Group Ltd. will monitor use of this website and this information will be used by Assist UK Group Ltd. for internal business purposes or in accordance with the rules of any applicable regulatory or self-regulatory organisation.

Our Liability

The information and documentation contained on this website was produced by or licensed to Assist UK Group Ltd. and is provided without any guarantees, conditions or warranties as to its accuracy. To the extent permitted by law, Assist UK Group Ltd. hereby expressly excludes:

  • All conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity.
  • Any liability for any direct, indirect or consequential loss or damage incurred by any user in connection with this website or in connection with the use, inability to use, or results of the use of this website, any websites linked to it and any materials posted on it (including any delays, inaccuracies, errors or omissions in the information and documentation), including, without limitation, any liability for loss of income or revenue, loss of business, loss of profits or contracts, loss of anticipated savings, loss of data, loss of goodwill, wasted management or office time and for any other loss or damage of any kind, however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable.

The publication of the information and documentation provided on this website by Assist UK Group Ltd. does not constitute a recommendation that you enter into a particular transaction, nor a representation that any service detailed on this website is suitable or appropriate for you.

It is essential that before taking action in reliance on the information contained on this site you seek specialist debt advice. If you are driving when calling any phone contact number on this website, please ensure it is safe and legal to do so. You should not construe any of the information which is contained on this website as legal, business, financial, regulatory, tax, accounting or other professional advice. We highly suggest that you carefully read the terms of any financial product or service you are considering prior to making your decision.

Governing Law

This website is governed under English Law at all times. In the event of a dispute, relevant parties should submit to the exclusive jurisdiction of the English Courts.

Links to Third-Party Websites

Links from our website to third-party websites are provided purely for your convenience and such links do not constitute an endorsement, affiliation or authorisation by Assist UK Group Ltd. with respect to such third-party websites.When you activate these links you will leave our website. We do not endorse or take responsibility for the content on third-party websites or the availability of these websites and we are not liable for any loss or damage that you may suffer by using these websites. If you decide to access linked websites you do so entirely at your own risk.

Viruses, Hacking and Other Offences

You must not misuse this website by knowingly introducing viruses, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to this website, the server on which this website is stored or any server, computer or database connected to this website. You must not attack this website via a denial-of-service attack or a distributed denial-of-service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990 and the Police and Justice Act 2006. We will report any such breach to the relevant law enforcement authorities and we will cooperate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use this website will cease immediately.

We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of this website or to your downloading of any material posted on it, or on any websites linked to it.

Assist UK Group Ltd. cannot warrant that this website is free of viruses or technical defects of any description and will not be responsible for any technical problems arising from the use of this website.

Acceptable Use Standards

You may use our website only for lawful purposes. You may not use our site:

  • To transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation, for example ‘spam’.
  • To transmit, or procure the sending of any material which is: defamatory of any person, obscene, offensive, inflammatory, sexually explicit, promotes discrimination or harassment based on sex, sexual orientation, gender reassignment, marital or civil partnership status, race, age, religion or disability, infringes any copyright, database right or trade mark of any person, is likely to deceive any person, is in breach of any legal duty owed to a third party (for example, the duty of confidence), is threatening or abusive, is likely to harass, upset or embarrass any other person, misrepresents your identity, or advocates or promotes any unlawful act.

We will determine, in our absolute discretion, whether there has been a breach of these Acceptable Use Standards through the use of our website. If a breach of this policy has occurred, we may take such action as we deem necessary. Failure to comply with these Acceptable Use Standards constitutes a material breach of these terms and conditions and may result in our taking all or any of the following actions:

  • Immediate, temporary or permanent withdrawal of your right to use our website.
  • Immediate, temporary or permanent removal of any posting or material uploaded by you to our website.
  • A warning being issued to you.

Security

Assist UK Group Ltd. will take all reasonable steps to ensure that any personal information you provide to us is kept secure. However, because of the nature of the internet, we cannot and do not guarantee that personal information you provide will not be intercepted by others and decrypted. Consequently, your privacy cannot be guaranteed. Please refer to our Privacy Policy.

Queries or Concerns

If you have any other queries or concerns regarding your use of this website or these terms and conditions, please contact us at help@mydebtassist.com or call us on 0800 029 3992.

Complaints

At Assist UK Group Ltd., we pride ourselves on providing a high quality website and we want to ensure that we maintain this at all times. If you are not satisfied with any part of this website you can write to us at Debt Assist UK, Universal Square, Devonshire Street North, Manchester, M12 6JH; call us on 0800 029 3992; or email us at help@mydebtassist.com.

Please see our Complaints Procedure for more information.

From 25 May 2018, under the GDPR, you have the following specific rights in respect of the personal data we process:

1. The right to be informed about how we use personal data. This Privacy Statement explains who we are; the purposes for which we process personal data and our legitimate interests in so doing; the categories of data we process; third party disclosures; and details of any transfers of personal data outside the UK.

2. The right of access to the personal data we hold. In most cases this will be free of charge and must be provided within one month of receipt.

3. The right to rectification where data are inaccurate or incomplete. In such cases we shall make any amendments or additions within one month of your request.

4. The right to erasure of personal data, but only in very specific circumstances, typically where the personal data are no longer necessary in relation to the purpose for which it was originally collected or processed; or, in certain cases where we have relied on consent to process the data, when that consent is withdrawn and there is no other legitimate reason for continuing to process that data; or when the individual objects to the processing and there is no overriding legitimate interest for continuing the processing.

5. The right to restrict processing, for example while we are reviewing the accuracy or completeness of data, or deciding on whether any request for erasure is valid. In such cases we shall continue to store the data, but not further process it until such time as we have resolved the issue.

6. The right to data portability which, subject to a number of qualifying conditions, allows individuals to obtain and reuse their personal data for their own purposes across different services.

7. The right to object in cases where processing is based on legitimate interests, where Our requirement to process the data is overridden by the rights of the individual concerned; or for the purposes of direct marketing (including profiling); or for processing for purposes of scientific / historical research and statistics, unless this is for necessary for the performance of a public interest task.

8. Rights in relation to automated decision making and profiling.

GDPR and your rights under Data Protection law.

Our Compliant Policy is set out here.

Alternatively contact our supervisory authority for data protection compliance (www.ico.org.uk):
Information Commissioner’s Office
Wycliffe House,
Water Lane,
Wilmslow,
Cheshire SK9 5AF

Tel: 0303 123 1113 (local rate) or 01625 545 745 (national rate)