Part of Assist UK Group, Debt Assist UK is one of the leading debt solution companies in the UK. Based in the centre of Manchester, we are a small but focused team who all fully believe in the company’s products and their ability to really help people who are struggling with debt.
Debt Assist are regulated by the Financial Conduct Authority (FCA), which means that you can be sure of fair, unbiased help and advice.
What Is The FCA?
The Financial Conduct Authority (FCA) are an independent public body that acts as the regulator for financial firms all over the United Kingdom, ensuring that the financial market is honest, fair and effective for consumers, and are accountable to the Parliament and the UK Treasury. You can find us on the FCA register here.
Treating Customers Fairly
Here at Debt Assist UK we are committed to providing our customers with the highest standard of products and services. To help do this we ensure that we treat all of our customers fairly in accordance with the Financial Conduct Authority’s (FCA) Treating Customers Fairly (TCF) principles.
One of our core beliefs is the ‘Grandma Principle’, which means that in everything we do, we ask if we would be happy if our own grandma was the client. This means that at the heart of Debt Assist UK there are certain rules that ‘grandma’ would be proud of:
- We provide clear and factual information to all clients. This means plain English and no jargon.
- We will provide relevant advice and where appropriate point you in the right direction even if we can’t help you ourselves.
- We will only suggest a solution if it’s the right one for you.
- All of our products perform as expected.
Our Core Values
At Debt Assist UK we take pride in helping our clients meet their financial objectives and long-term goals.
We value integrity and wish to promote the highest levels of performance and compliance through honest and forthright relationships.
We aim to give impartial advice and consistently deliver positive outcomes whilst at all times acting in our clients’ best interests.
We will communicate clearly and openly with you so that you can understand the service you can expect from us and so you can make informed decisions.
Our core values shape our culture and reflect what we value. They are the essence of our identity, they are:
- Being accountable
- Making a difference
- Focusing on detail
- Delivering quality
- Being completely honest
- Keeping promises
- Being reliable
- Being positive